Roadside Assistance: Basic vs RSN/Premium – Hola Car Rentals

Quick Summary

Basic roadside assistance is always included with the rental price and focuses on mechanical breakdowns of the rental vehicle.
Add-ons or additional products like RSN (Roadside Safety Net), Premium Roadside Assistance, or Roadside Plus, expand that basic help to driver-caused situations (keys, flat tires, fuel, battery, etc.).
Exact benefits vary by country, partner, vehicle class, and plan—your confirmation and rental agreement control.

24/7 hotline and dispatch to approved providers.
Towing due to mechanical breakdown to an authorized facility.
Guidance during incidents.
Replacement vehicle due to mechanical breakdown.
No charge when the problem is a covered mechanical failure (not misuse).
Only with Hola Car Rentals → flat tire coverage.

Glass/windshields, wheels/rims when the damage isn’t a mechanical failure.
Dead battery due to lights left on, out of fuel, or wrong fuel.
Lost keys or lockout (keys inside the car).
Winching/extraction if the vehicle is stuck off paved roads.

These may incur charges without an enhanced roadside plan.

Flat tire help (on-site tire change when safe).
Fuel delivery (fuel may be charged; delivery often covered).
Jump-start/booster for a dead battery.
Key services: unlock/lockout assistance; key replacement/programming when included.
Towing for non-mechanical incidents covered by the add-on.
Winching/extraction when accessible and safe.

Named drivers only: assistance applies to drivers listed on the agreement.
Geography: border crossings, ferries, or restricted regions may void benefits.
Road types: off-road/unpaved areas are commonly excluded since driving on these roads is usually forbidden by the rental agreement terms.
Timely reporting: late notification can invalidate benefits.
Vehicle classes (premium/exotic/commercial) may have different rules.

At pick-up: note the 24/7 number, what each plan covers, and any co-pays or per-event limits.
During the rental: stay within permitted areas and keep photos of the vehicle’s condition.
If something happens: prioritize safety → call the roadside number on your confirmation → provide location, photos, and any required incident details.

Assuming basic covers keys/fuel → those are typically RSN/Premium benefits.
Letting an unnamed additional driver operate the car → assistance may not apply.
Driving on restricted roads or beaches → commonly excluded.
Ignoring per-event limits → many plans cap interventions per day or per rental.
Reporting late → always use the official 24/7 number immediately.