During Rental
Errors and Troubleshooting
- Important: San José, Costa Rica (SJO) vs. San José, California (SJC)
- How to change the language in the Hola Car Rentals app and website
- Activated Travel Insurance by Mistake: What Happens and How to Undo It?
- There are no locations open at the selected times: Troubleshooting Availability & Getting a Quote
- Find My Booking: Confirmation Email Not Received or Booking Not Showing in the App
New Articles
Accessibility & Special requests
- Accessibility & Wheelchair-Adapted Vehicles
- Express or Membership Programs not supported by Hola Car Rentals
- Vehicle Availability & Similar Car Policy
- How to Get Help With Your Reservation with Carla
- Downtown Pick-Up and Drop-Off Locations
- Spanish-speaking Assistance at U.S. Rental Car Counters
Tolls & Tollroads
- Tolls in Chicago Area – Costs, How It Works & Hola Cashback
- Tolls Near BWI Airport (Baltimore) & Nearby States – Costs, How It Works & Hola Cashback
- Tolls in Las Vegas & Canyon Areas – Costs, How It Works & Hola Cashback
- Tolls in New York & New Jersey – Costs, How It Works & Hola Cashback
- Tolls in Texas (Dallas, Houston, Austin, San Antonio) – Costs, How It Works & Hola Cashback
- Tolls in Northern California – Costs, How It Works & Hola Cashback
After Rental
Pickup Instructions
- Pick up instructions - Kona International Airport (KOA) – Rental Car Pickup Guide
- Pick up instructions - Phoenix Sky Harbor (PHX) – Rental Car Pickup Guide
- Pickup Instructions — Toronto Pearson International Airport (YYZ)
- Cruise Port Rental Locations & Pick-Up / Drop-Off Process
- Where Is My Pick‑Up Counter? (How to Find Your Brand at Airports & City Locations)
- Pickup Instructions — Fort Lauderdale Airport (FLL)
Modifications & Cancellations
- Add or Change Drivers — Additional Driver Fees, Age Rules & How to Update Booking
- Extend Your Rental (During Your Trip): How to Request More Days
- Change Your Drop‑Off Location (One‑Way Changes After Booking)
- Modify Your Booking: Change Dates, Times, or Locations (Repricing & Availability)
- Can I pick up the car earlier than the scheduled time? (Early Pick-Up — Availability & Repricing)
Rental Add-ons
Vehicle Use & Policies
- What happens if I return the car earlier than agreed? Early Return (Repricing & Refunds)
- What happens if I return the car later than agreed? Late Return (Grace & Fees)
- Is it possible to rent a car for more than 30 days? (Long-Term Rentals: 30+ Days)
- Can I drive the car in another state or country? (Driving Across State Lines or Borders)
- Are there any usage restrictions for the rental car? (Usage Restrictions: off-road, towing, rideshare, commercial use)
- Are pets allowed in the rental car? (Pet Policy)
Rental Requirements
- Payment, Credit Card & Deposit Policies — Accepted Cards, Holds & Refund Timing
- Pick‑Up & Drop‑Off Hours and Grace Periods: What to Expect at the Counter
- Senior Driver Policy: Is There an Upper Age Limit or Extra Fee?
- One-Way / Drop-Off Fee: When Does it Apply?
- Security Deposit (Hold): Typical Amounts.
- Avis & Budget: Underage Fee Exception & Conditions
Inclusions
- Cancellation Policy (48-Hour Window): Alamo/National/Enterprise vs All Other Partners
- Tolls Cashback: Get Up to 5% Back of Your Booking's Total
- No Extra Charges© Coverage: Our Guarantee Against Unexpected Counter Charges
- Time & Mileage: What’s Included (and How Taxes Apply)
- Fuel Policy: Full to Full (How It Works)
- Additional Driver: Included vs Pay-at-Counter (How It Works)
Insurances & Coverages
- Roadside Assistance: Who to Call by Partner USA & CA (Avis/Budget/Payless, Hertz/Dollar/Thrifty, Alamo/National/Enterprise)
- Travel Assistance (Included with Your Booking): What It Covers and How to Use It
- Roadside Assistance: Basic vs RSN/Premium
- Third-Party Liability (LIS/ALI/SLI): What It Covers and How It Works
- Collision Damage Waiver (CDW) & Loss Damage Waiver (LDW): What It Is and How It Works
About Hola Car Rentals
- Renting a Car with Hola Car Rentals with a US or Canadian Driver’s License: What You Need to Know
- Same-Day Reservations & Airport Counter Bookings
- Why does the Hertz Group website show a full amount to pay? — Voucher display explained
- Who can book with Hola Car Rentals? Citizenship, residency, and license origin explained
- How to book a rental car on the Hola Car Rentals website and mobile app
- Review Reward Discount (5%): how to claim your refund or fix email delivery issues