Quick Summary
Hola Car Rentals uses a Full-to-Full fuel policy by default. You receive the car with a full tank and must return it full to avoid fuel charges.
If the tank isn’t full at pick-up, the starting level must be written on the rental agreement; you must return it at that same level.
How Full-to-Full Works
At pick-up
Check the fuel gauge with the agent.
Take a photo of the dashboard (odometer + gauge).
Ensure the starting level is recorded on the rental agreement (Full, 8/8, 4/4, etc.).
Ask for the nearest gas stations to the return location. You can also use Google Maps or GPS to see nearby locations.
During the rental
Use the correct fuel type (gasoline vs. diesel); wrong-fuel incidents are not covered by fuel policy and may generate charges.
Keep fuel receipts—they help resolve disputes.
At return
Refuel within ~10 miles / 15 km of the return location so the odometer/gauge doesn't drop below full.
Take a photo of the dashboard in case there is a fuel charge you have evidence of full tank (Rare)
Keep the final receipt (date, time, station address).
Show the gauge at Full (or at the recorded starting level).
For after-hours drops, leave the receipt in the envelope and keep a photo of the full gauge.
If You Return Not Full
You may be charged for:
Fuel shortfall at the partner’s refueling rate (often higher than retail).
A refueling service fee (administrative/handling).
Illustrative example: Shortfall of 3 gallons × partner rate + service fee = total charge (plus local taxes if applicable).
Example Scenarios
Full → Full: You refuel near the airport and return Full → $0 fuel charges.
7/8 noted → 7/8 returned: Starting level was 7/8 and you return 7/8 → $0 fuel charges.
Full noted → 3/4 returned: You return under Full → refueling rate + service fee may apply.
Conditions & Limits (Read Carefully)
Only recorded levels count. If the agreement says Full and you accepted the car, it’s treated as Full.
Currency & tax: Fuel charges are local and may be taxed.
Vehicle class: Hybrids follow the same rule (fill the gas tank); EVs/plug-ins have a separate charging policy.
Documentation: Receipts and photos help resolve any disagreement about the gauge level.
Common Mistakes (and How to Avoid Them)
Not verifying the starting level at pick-up → always confirm it’s written on the agreement and that it matches what you see at the dashboard.
Refueling too far away → fuel may burn en route; refill near the return point.
Keeping no receipt → always keep the last receipt with the station address and time. In case there is fuel charge.
Confusing deposit with fuel → the security hold is separate and refundable; fuel charges are different.
Short FAQ
Does Hola offer Prepaid Fuel (Full-to-Empty)?
Hola Car Rentals uses Full-to-Full. Some counter locations may offer optional prepaid fuel; if you accept it, it replaces Full-to-Full and any unused fuel is typically non-refundable.
What if the car wasn’t full at pick-up?
Ask the agent to record the exact level on the agreement and return it at that level.
Is the refueling rate the same as pump price?
Usually higher and may include a service fee—that’s why returning Full is the best value.
Vocabulary & Synonyms (helps search)
Full-to-Full = receive full, return full
Same-to-Same = return at the recorded starting level
Prepaid Fuel / Full-to-Empty = optional buy-ahead of a tank (usually non-refundable)
Refueling service fee = admin/handling charge when the partner refuels for you