Quick Summary
- Main driver: The person who made the booking and signs the rental agreement. Responsible for all rental terms and payment.
- Additional drivers: Can be added to share driving. Must meet age and license rules and show up in person with valid ID and license.
- Fees: Adding drivers may involve a daily fee unless included in your Hola rate or All‑Inclusive+ plan.
Why & When to Add Drivers
Adding an extra driver helps share driving duties on long trips or when several people plan to drive. Only authorized drivers listed on the rental agreement are insured. Never allow an unauthorized person to drive, as this voids insurance and violates the rental policy.
Adding at the Counter
Extra drivers can only be added in person at the rental counter during pickup. The additional driver must be present with a valid driver’s license and meet all rental requirements. The rental company may charge a daily additional driver fee unless your Hola rate or All‑Inclusive+ plan includes a free extra driver.
If a free additional driver was included in your rate and the counter still charged for it, Hola will help resolve or reimburse the charge under our No Extra Charges© policy.
Fees and Age Policies
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Additional driver fee: May apply daily if not included in your rate:
Avis, Budget and Payless: $13 per rental day plus taxes - Max charge of $65 plus taxes
Hertz, Thrifty, Dollar $13,5 per rental day plus taxes - Max charge of $189 plus taxes
Alamo, National Enterprise $15 per day plus taxes
- Minimum age: All drivers must meet the partner’s age policy.
- Under 25 drivers: Not generally accepted as additional drivers. Some locations may allow it, but this is not guaranteed.
- For Avis, Budget and Payless, the additional driver should be at least 25 years old at the moment of the pick up.
Main Driver Name Changes
Minor spelling errors (e.g. “Chrles McGill” instead of “Charles McGill”) will not prevent car pickup. However, changing the main driver entirely requires modification before pickup:
- Avis, Budget, Payless, Alamo: Main driver name can be corrected through Hola Support before pickup.
- Other brands: You must cancel the booking and rebook under the correct name.
The main driver must always be present at pickup with their own credit card. The name on the credit card must match the booking. Swapping the primary driver at the counter is not allowed without prior approval.
Driver Requirements
- License: Each driver must present a valid driver’s license at pickup.
- International Driving Permit (IDP): Required if your license is not in English. The IDP must be presented with the original license, as it is not valid alone.
- Credit card: The main driver’s card must be in their name, with the printed name visible on the card.
No Extra Charges© Note
Known fees like additional driver or young driver charges appear upfront during booking. If your rate included a free additional driver but the counter applied a charge, Hola will review and reimburse it as part of our No Extra Charges© commitment.
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FAQ
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Is my spouse or family member automatically allowed to drive?
No. Only drivers added to the contract at pickup are authorized and insured. -
Can the additional driver pick up the car if I’m not there?
No. The main driver must be present with their credit card to sign the rental agreement. Additional drivers cannot collect the car alone. -
What if an added driver is under 25?
Additional drivers under 25 are not accepted in most locations. Some may allow it, but this is not guaranteed and may incur a young driver surcharge. For Avis, Budget and Payless, the additional driver should be at least 25 years old at the moment of the pick up.